Frequently Asked Questions
General Membership Questions
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Complete the request at https://www.cfecu.org/becomeamember/
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Complete the short application at https://www.cfecu.org/loan-application/
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This information can be found on the membership card given to you at the time of your account opening and at the bottom of your checks. If you are still unable to locate it, please call us at 423-892-3738 during normal business hours and one of our MSR’s should be able to assist once they are able to confirm your identity.
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You will want to login to your account and select “Remote Control Cards” to select the lost debit card and flag it as lost or stolen. That will cease any future activity on the card. Once that is done, please contact the credit union at 423-892-3738 and ask for a replacement card to be printed. You can pick that up at our office during normal business hours.
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Most members may use their debit cards up to 25 times at merchants for a total of $2,000 and up to 10 times at ATM’s for a total of $500. If your purchase will exceed this amount and you would like a temporary increase, please call us at 423-892-3738 during normal business hours and we will honor your request.
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There is a nominal fee of $5 for a cashier’s check and it is printed while you wait. We only need to know the amount of the check and to whom you would like it made payable.
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For current rates, refer to the “Share & Certificate Rates” page at www.cfecu.org. We pay the same rate on amounts of $1,000 and greater.
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Complete the request at https://www.cfecu.org/change-of-address
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Complete the request at https://www.cfecu.org/outgoing-wire-requests
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Yes, please call or stop by to have a debit card printed for your account.
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Item description
Digital Services Questions
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To enroll in online banking, you will need your Member Number (savings account number) and a temporary password (last 4 of your SSN).
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YES! You can download our app through your App Store or Google Play.
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We offer several convenient ways for you to make your payments:
Online Payments: Log into your online banking account and schedule a one-time or recurring payment from your checking or savings account.
Message Pay: Your account number will be your member number. You can pay using your debit card ($5.99) or your account and routing number ($4.99).www.cfecu.org/messagepay
Automatic Payments (ACH): Set up automatic monthly payments from your checking or savings account for worry-free on-time payments. Scroll to the bottom of the page to submit an ACH form electronically. www.cfecu.org/messagepay
In-Person: Visit our location or any of our shared branch locations to make payments by cash, or check. Utilize our Night Drop for after-hours deposits/payments located in our drive thru.
CO-OP Shared Branch Locations: www.cfecu.org/contact-us This gives you the ability to search in your location for the closest Shared Branch location, and free ATMs with their address, contact information, and hours of operation. You will need your ID and Member Number to be able to conduct transactions.
By Mail: Send checks to - 2011 Stein Dr Chattanooga, TN 37421 Please include your account number on the check.
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Check out our Message Pay How To Guide!
https://acrobat.adobe.com/id/urn:aaid:sc:US:46dedb20-39ff-4c4c-be84-cbeb589e9aca
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Check out our External Transfers How To Guide!
https://acrobat.adobe.com/id/urn:aaid:sc:US:93350b5b-42fd-46a2-9f9d-01b367c99862
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Mobile deposits are credited immediately on most accounts but may be revoked upon review of the check image. New accounts may be subject to a delay in availability.
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We do not partner with Zelle, but do partner with Payveris who offers a P2P system similar to Zelle where money is transferred via your debit card.
Auto Loan Questions
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Complete the short application at https://www.cfecu.org/loan-application/
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When looking to purchase a vehicle, you’ll first want to get preapproved by completing the application at www.cfecu.org/loan-application. Once you locate the vehicle you want to purchase, have the dealer email a “buyer’s order” to us at cfecu@cfecu.org. If purchasing from an individual, as the seller to email a picture of the VIN (located on a sticker in the driver’s door jamb) and a picture of the odometer reading so we can calculate a value. A loan officer will contact you if there are additional questions.
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There is no age limit, but we typically do not loan on vehicles which have over 170,000 miles on the odometer. The interest rate may increase slightly for vehicles over 100,000 miles for some borrowers.
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We offer several convenient ways for you to make your payments:
Online Payments: Log into your online banking account and schedule a one-time or recurring payment from your checking or savings account.
Message Pay: Your account number will be your member number. You can pay using your debit card ($5.99) or your account and routing number ($4.99).www.cfecu.org/messagepay
Automatic Payments (ACH): Set up automatic monthly payments from your checking or savings account for worry-free on-time payments. Scroll to the bottom of the page to submit an ACH form electronically. www.cfecu.org/messagepay
In-Person: Visit our location or any of our shared branch locations to make payments by cash, or check. Utilize our Night Drop for after-hours deposits/payments located in our drive thru.
CO-OP Shared Branch Locations: www.cfecu.org/contact-us This gives you the ability to search in your location for the closest Shared Branch location, and free ATMs with their address, contact information, and hours of operation. You will need your ID and Member Number to be able to conduct transactions.
By Mail: Send checks to - 2011 Stein Dr Chattanooga, TN 37421 Please include your account number on the check.
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We can only provide services for Chattanooga Federal members, but since he/she is your family member, he qualifies for membership. He/she can apply for the loan at https://www.cfecu.org/loan-application and we can open his/her membership account at the time of loan closing.
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Payments made online from an account at another financial institution can take up to 48 hours to post. You will want to confirm posting by logging into online banking rather than checking on the portal used to make the payment.
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We offer loans to purchase new and used vehicles and do not have any prohibitions on them preventing the borrower to use the in ride sharing services, such as Uber or Lyft. The loan will be underwritten to current qualifications. To determine eligibility, you will need to apply at https://cfecu.org/loan-application.
Signature/Personal Loan Questions
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Complete the short application at https://www.cfecu.org/loan-application/
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You will need to apply online at https://www.cfecu.org/loan-application/ for the amount of money you want to add to your loan. We will process the request and let you know if approved.
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We offer several convenient ways for you to make your payments:
Online Payments: Log into your online banking account and schedule a one-time or recurring payment from your checking or savings account.
Message Pay: Your account number will be your member number. You can pay using your debit card ($5.99) or your account and routing number ($4.99).www.cfecu.org/messagepay
Automatic Payments (ACH): Set up automatic monthly payments from your checking or savings account for worry-free on-time payments. Scroll to the bottom of the page to submit an ACH form electronically. www.cfecu.org/messagepay
In-Person: Visit our location or any of our shared branch locations to make payments by cash, or check. Utilize our Night Drop for after-hours deposits/payments located in our drive thru.
CO-OP Shared Branch Locations: www.cfecu.org/contact-us This gives you the ability to search in your location for the closest Shared Branch location, and free ATMs with their address, contact information, and hours of operation. You will need your ID and Member Number to be able to conduct transactions.
By Mail: Send checks to - 2011 Stein Dr Chattanooga, TN 37421 Please include your account number on the check.
Home Loan Questions
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We partner with 7 Mortgage, a subsidiary of ORNL Federal Credit Union, for all mortgage processing. They use a “tri-merge” report which combines the reports from the three major credit reporting agencies. The Equifax score used is Beacon 5.0, TransUnion is Classic 04, and Experian is Fair Isaac Score 2.
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Chattanooga Federal does not currently offer HELOC’s, but we do offer a fixed rate home equity loan. This is similar to a HELOC in that the equity in the borrower’s home is used, but it differs in that HELOC’s are revolving in nature (like a credit card) and have an established credit limit established where advances can be made over time. They typically have a variable interest rate. Our home equity loan has a fixed rate for a set amount of time, five, 10 or 15 years. A single advance is done and repaid over time.
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The most effective and accurate way to get a payoff statement on a mortgage, or any other loan, is to call a Member Service Representative at 423-892-3738 during normal business hours or send them an email at cfecu@cfecu.org requesting they call you to get your account number so they can grant your request. Please do not email your account number or SSN to us.
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Yes. Chattanooga Federal provides financing for unimproved property. We can finance up to 75% of the sales price or appraised value, whichever is lower. Terms range from 5 years up to 15 years and are dependent upon the loan amount. See the “Loan Rates” page on our website for more details and current rates.
Credit Card Questions
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Credit Card Application — Chattanooga Federal Employees Credit Union
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Members can access credit card rewards at www.curewards.com or by calling the credit union to redeem points for cash.